Frequently Asked Questions

Please see the following list of common questions:
If we don't answer your questions below click here to go to our support page.

What are your business hours?

Our business hours are Monday-Saturday, 8am-5pm CST. We are closed on Sundays.

What is the best way to reach your customer support?

First we recommend you visit our FAQ page by going here "https://thewordpressgurus.com/faq/".  Most of your common questions will be answered in the FAQ. Or you can get help from our customer support team by emailing "support@thewordpressgurus.com". Please remember to be detailed in your explanation of your issue(s). We'll get back with you within 1 business hours.

I placed an order and I didn't receive a confirmation email

If you've just recently placed an order give it about 5-10 minutes to make it to your inbox. If it still doesn't show up in that time, make sure you check your SPAM or BULK folders for the email. If you still haven't received or found it, please send an email to "support@thewordpressgurus.com" and we'll get back with you within 1 business hour.

Where can I see my orders or manage my account information?

You can view your account information, previous orders, shipping and billing addresses, saved credit card payment information and more regarding your account under the "My Account" link on the eyebrow menu of our website.

What is SEO?

SEO stands for Search Engine Optimization and it's the way search engines (Google, Bing and Yahoo) find you on the Internet and place your website in their search rankings. The more optimized you are for their algorithms, the higher you're placed in their search result results. SEO is hands down the most important factor in having a successful website. If people can't find you, what's the point of having a nice website??!!

How often can I update my website?

You can update it as often as YOU like. If you purchased a website package with one-on-one training we will show you just how easy it is to update your website. Within a matter of a few clicks you'll be able to update information or add new pages, posts & graphics.

What templates can I use?

We don't use 3rd party WordPress themes. We design and build your theme from scratch to meet your needs and wants. Remember, as a part of the service of our website packages, we will design you a custom theme that's totally yours and yours alone! So you don't need a template if you decide to have us design your website. However, if you still want to use out a 3rd party theme we will absolutely support it for you.

How long will it take to design my website?

Depending on the size of your project it can take anywhere from 2 weeks to a month. As long as you can provide us with all the content, graphics, photos and videos you want included in the site up front we can meet your deadline. We are not content writers, so you will be responsible for providing all the content you want on your website as well as any specific graphics, photos or videos. We can make suggestions for content but we just don't write it.

What do you need me to supply to get started on my website project?

Assuming you selected one of our website packages, in order to get started, we would need to get from you any content, images*, photos*, and videos that you want on your website. If you already have a website, we can glean some of that information from that for you. Also, if you have a logo, include that as well, unless you want us to design you a new one. We offer that as a separate service.

*If you need assistance in what types of images or photos we need from you we can help. Just send us an email to "graphics@thewordpressgurus.com" and we'll point you in the right direction!

How often is my website updated?

We are very big on keeping our clients websites updated. In fact, we typically update them on a weekly basis, sometimes more. We handle all of the stress of keeping WordPress and all of its plugins fully updated for you. Your website is safe and secure with us!

Can I get a custom email account?

Yes! We offer two Business Class Email Packages. There's "The Plus Plan" which includes 50 GB of email storage for $7.99/month. And then there's "The Premium Plan" which includes 50 GB of email storage, 1 TB of storage for documents & photos and most importantly it includes all the latest Office Premium Applications for just $19.49/month. Don't forget, you get a free email "Plus Plan" if you purchase one of the Annual Website Packages!

Is my website backed up?

Yes, absolutely! We run daily backups every night so if something goes wrong or you accidentally overwrite something while updating your website, we can roll it back to the previous day. Your backups are archived up to 30 days.

How can I change my account password?

To change your account password please go to "https://thewordpressgurus.com/my-account/lost-password/", type in your username or email address and you'll be sent an email with a link in it to reset your password.

How do I login to my own website?

To login to your own website go to your website's address and add "/WP-ADMIN" to the end of it. (Example: "https://abc.com/wp-admin"). Then you can login with your login credentials that we provide you. The login will look like the screen shown below:
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