Frequently Asked Questions

Please see the following list of common questions.
If we didn't answer you question click here to visit or support page.

What are your business hours?

Our office is open Monday-Saturday, 8am-6pm CST. We are closed on Sundays.

How come you don't have  customer support telephone number?

We decided that in order to keep costs down we would use a digital system. So to get immediate help simply email support@thewordpressgurus.com. We also have a ticketing system that you can track your issue and to start a ticket simply email help@thewordpressgurus.com.

I placed an order and I didn't receive a confirmation email

If you've just recently placed an order give it about 5 minutes to make it to your inbox. If it doesn't show up, make sure you check your SPAM or BULK folders for the email. If you still haven't received it, please send an email to support@thewordpressgurus.com and we'll get back with you shortly.

Where can I see my orders or manage my account information?

You can view your account information, previous orders, shipping and billing addresses and other information regarding your account under the My Account link on the top menu of our website.

What is SEO?

SEO stands for Search Engine Optimization and it's the way search engines (Google, Bing and Yahoo) find you on the Internet and place your website in their search results. The more optimized you are for their algorithms, the higher you're placed in their search result rankings.

How often can I update my website?

You can update it as often as you like. If you purchased a website package with one-on-one training we will show you just how easy it is to update your website. Within a matter of a few clicks you'll be able to update or add new pages, posts & graphics.

What templates can I use?

You can always pick any template you want from the WordPress repository or purchase it through a 3rd party like ThemeForest.net. But remember, as a part of the service of our website packages, we will design you a custom theme that's totally yours.

How long will it take to design my website?

Depending on the size of your project it can take anywhere from 2 weeks to a month, as long as you can provide us with all the content and any graphics or photos you want included in the site up front. We are not content writers, so you will be responsible for providing all the content you want on your website as well as any specific graphics or photos.

What do you need me to supply?

If you selected one of our website packages, in order to get started, we would need to get from you any content, images, photos, and videos that you want on your new website. If you have a logo, include that as well, unless you want us to design you a new one. 

How often is my website updated?

We are very big on keeping our clients websites updated. In fact, we typically update them on a weekly basis, sometimes more. We handle all of the updates and upkeep of your website for you.

Can I get a custom email account?

Yes! We offer two Business Class Email Packages. There's "The Plus Plan" which includes 50GB of email storage for $7.99/month. And then there's "The Premium Plan" which includes 50GB of email storage, 1 TB of storage for documents & photos and it also includes all the latest Office Premium Applications for just $19.49/month. But don't forget, you get a free "Plus Plan" email account if you purchase one of our Annual Website Packages. 

Is my website backed up?

Yes, absolutely! We run daily backups every night so if you accidentally mess something up while updating your website, we can roll it back to the previous day. The backups go back 30 days.

How can I change my account password?

To change your account password please visit http://thewordpressgurus.com/my-account/lost-password/ to reset it.

How do I login to my own website?

To login to your own website go to your website's address and add WP-ADMIN to the end of it. (Example: http://abc.com/wp-admin). Then you can login with your username and password.
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